Refund policy

Plants are a perishable item, and we cannot take responsibility for any issues that arise once the item leaves the shop. It is the customer's responsibility to thoroughly review the videos we provide, or thoroughly inspect the plant inside of the shop.

To start a return, you can contact us at bigplantschicago@gmail.com.
Alternatively, you can message us on instagram for faster response.

Returns   
Returns are determined on a case by case basis, and only cover:
1) Items damaged during transport/delivery.
2) Delivery of the wrong item.
3) Sudden health issues with the plant.                                                                                                               
We have a 48 hour return policy, which means you have two days after receiving your item to request, schedule, and return your item. If no arrangements have been made or finalized within that time period, refund requests will be denied.

In some cases, we will offer pickup of said item at no extra cost.

To be eligible for a return, your item must be in the same condition that you received it, and you must notify us said issues within twelve hours of your purchase. 

All 'whoops, I changed my mind' refund requests will require a 25% restocking fee, if we agree to such a thing. There are zero exceptions to this policy. If you aren't 100% certain, don't purchase the item. 

Funding Return/Credit Process

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please keep in mind that it will take some time for your bank or credit card company to process and post the refund to your account.